Council housing complaints
Do you wish to request a housing service?
A service request is a request from a resident to the landlord requiring action to be taken to put something right. A service request is not a complaint.
Do you wish to make a formal complaint to the Council following a service request?
A complaint is an expression of dissatisfaction, however made, about the standard of a service, actions or lack of action by the Landlord, its own staff, or those acting on its behalf, affecting a resident or group of residents.
We will always listen and respond to any complaints you may have about our housing services, and complaints can be submitted via our corporate complaints handling process.
In addition, you can contact the Housing Ombudsman at anytime for any additional advice, support and guidance that you may require, in relation to the housing service we provide.
Housing Ombudsman
The Housing Ombudsman Service is set up by law to review complaints about the housing organisations that are registered with them. Their service is free, independent and impartial.
Other ways to contact the Housing Ombudsman
The Housing Ombudsman can be contacted in the following ways:
- Email: info@housing-ombudsman.org.uk
- Phone: 0300 111 3000 (Monday to Friday, 9:00am to 5:00pm. Lines will be closed for staff training every Thursday from 3.30pm to 5:00pm. Calls are recorded for training and monitoring purposes.)
- Write: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET