Customer services and Nuneaton and Bedworth Borough Council website
This privacy notice relates to the Nuneaton and Bedworth Borough Council website and Customer Relationship Management (CRM) system.
It applies to information provided by post, email, and telephone, as well as the online customer account
For privacy notices relating to individual council services please see the links left/below.
The data controller
The data controller for the Nuneaton and Bedworth Borough Council website and CRM system is:
- Nuneaton and Bedworth Borough Council, Town Hall, Coton Road, Nuneaton CV11 5AA, United Kingdom
We will store the data in our CRM system and restrict access according to our data security policies.
Personal data
The personal data we would like to collect from you is your web identifier, and any details requested through the website or CRM system. This may include your name, address and contact details, and details of any service that you request. We will use this data for the following purposes:
- To provide a self-service account for you to access council services;
- To create a customer record that allows us to link details of service requests to your information;
- To provide you with the service that you have requested.
Legal basis
The processing is necessary so that we can create a self-service account at your request; or in order for us to provide a service that you have requested. Data protection law describes this legal basis as in the council's legitimate interests.
If you request a service from us we may process your data using an alternative legal basis, either because the processing is necessary for the performance of a contract or because the processing is in the public interest or is a legal requirement.
If you do not provide the information we ask for we may not be able to provide the service that you need.
We do not collect special categories of personal data in relation to the Customer Relationship Management system.
Consent
We do not need your consent to collect or process your personal information in relation to the council's website or CRM system. This is because we need the information to provide you with the services that you have requested.
Disclosure
Nuneaton and Bedworth Borough Council may pass on your personal data to third parties for the purposes of detecting or preventing fraud or other crime, or if it is necessary to provide the service that you have requested. These organisations may include:
Warwickshire County Council, Warwickshire Police, the Department of Work and Pensions, or any other organisation where we are required or permitted by law to share information.
We will also share details about how you use our website with Google Analytics, for the purposes of monitoring and improving our web systems.
Your IP address is anonymised within the Google Analytics system and we do not have access to any personally identifying information.
The council has a data processing contract with Jadu, who provide our website and related support services.
The council also has a data processing contract with Firmstep whose CRM systems will hold your data in a secure location in the UK, hosted by trusted partners.
They are only permitted to process your data in accordance with our written instructions in order to provide you with the services you need.
Retention period
Nuneaton and Bedworth Borough Council will process personal data for the period it takes to provide you with the service that you have requested and for as long as we use the CRM system and you are a resident of the borough of Nuneaton and Bedworth.
We will store personal data within our CRM system for as long as you are a resident.
Your rights as a data subject
You have the right:
- to request a copy of the information that we hold about you
- to correct data that we hold about you that is inaccurate or incomplete
- in certain circumstances you can ask for the data we hold about you to be erased from our records
- where certain conditions apply to have a right to restrict the processing
- in some circumstances, to have the data we hold about you transferred to another organisation
- to object to certain types of processing such as direct marketing
- to complain if we refuse a request you may make using these rights and you are not happy with our reason
We may refer any request you may make using these rights to another organisation, if they have been involved in processing your personal data.