FAQs - Annual canvass
Check these frequently asked questions to find the answer you're looking for.
I have received an email from the Council asking who lives at the property. Do I need to respond
Yes, this request will go to the residents at the property who we have an email address for, however only one person in the house will need to respond. If a response is not received then a Canvass Communication A form will be posted out shortly.
What if I have been asked to respond, but I can't get online
- If there are no changes to the information printed on the form text NOCHANGE to 80212 followed by both parts of your security code, or call 0800 8840 701 and when prompted enter part 1 and 2 of your security code
- If the information printed on the letter isn't correct, make any changes in the table and post the form back to us or call us on 024 7637 6250
- If the information printed on the letter is correct, post the form back to us (make sure that you have signed it)
What happens if I don't reply
If you haven't responded by October, you will receive a visit from one of our canvassers. All canvassers will have an ID badge to confirm their identity.
They will have a copy of your form which can either be completed on the doorstep with you, or if there is no response, they will post the form through the door along with a "sorry we have missed you" card.
The information you provide about the residents of your household is the first step in the process and those who are not registered to vote will need to register themselves, or we will send them a form.
Where will I find my security code
Your unique security code can be found printed on the letter sent through the post, or in the email you receive.
Do I list everyone who lives at the properties
You need to include the name and nationality of everyone aged 16 or over who lives at the property and eligible to register to vote. If there are no eligible residents, you should state why this is the case.
My son/daughter is living away at university, where should they register to vote
Your son/daughter can register at their home address as well as their university address, but must not vote more than once in the same election.
This means they can vote in local elections at both addresses as long as they are in different local government areas, but cannot vote at both addresses in a Parliamentary election.