ASB Case Review
The ASB Case Review (formerly known as the Community Trigger) has been designed to give victims of persistent anti-social behaviour (ASB) a voice.
If you have reported ASB and action has been taken, but ASB persists, tell us about it under the ASB Case Review.
The Case Review gives victims and communities the ability to request a review of their case and bring together agencies to take a joined up, problem solving approach to find a solution.
ASB case review threshold
To enable you to request an ASB Case Review there must have been at least three ‘qualifying complaints’ of anti-social behaviour reported to the council, police and/or housing provider. In order to be ‘qualifying’ each report must:
- have been made in the last six month period
- be a separate instance of anti-social behaviour
- be related/connected to the other qualifying complaints
- have been reported within one month of the alleged behaviour taking place
- have been witnessed by the applicant, or by a person for whom the applicant is acting on behalf of and who has given their permission to be so represented
- You have reported three separate incidents relating to the same problem in the past six months to the Council, Police, or your landlord, action has been taken but ASB persists
How to request an ASB case review
To request an ASB case review that meets the criteria as outlined above, contact the Communities Team with your name and contact details outlining your request. You may contact the Communities Team by e-mailing, safe@nuneatonandbedworth.gov.uk.
If you would like to speak with someone call customer services on 024 7637 6376 who are available between the hours of 9:00am to 5:00pm, Monday to Friday.
Upon receiving your request, a case review form will be sent to you for you to complete and return to us at your earliest convenience. If you require any reasonable adjustment and/or you are unable to complete this form independently, please make an officer aware and we will provide you with the support required to complete this form.
The information you provide will help us determine if a review is appropriate, or if any other options that could be considered to help resolve your reports.
What you can expect
Upon receiving your completed case review form, you should receive an acknowledgement of your request within five working days. A meeting will be held and the chair will be independent to Nuneaton and Bedworth Borough Council where possible.
All relevant partners and agencies will be invited to the meeting to review your reports and actions taken to date.
Victims will be given an opportunity at the beginning of a meeting to outline the impact the behaviour has caused to them for the panel to take into consideration.
Alternatively, a victim can send an advocate or can provide a written/video statement. The outcome to your case review will normally be answered within six weeks in writing.
In some circumstances the request will need to be considered with other responsible authorities and may take longer. If this is the case you will be advised of the delay and kept updated on progress.
Appeals process
If applicants are not satisfied with the outcome of a review into their case, or the decision that they did not meet the case review threshold, they have a right of appeal.
For cases in Nuneaton and Bedworth appeals should be made to the Office of the Police and Crime Commissioner (OPCC). You can email opcc@warwickshire.police.uk or call 01926 733523.
Enquiries
If you would like to make an enquiry into the case review, contact our Communities Team by email safe@nuneatonandbedworth.gov.uk.
If you would like to speak with someone, call our customer services team 024 7637 6376 who are available between the hours of 9:00am to 5:00pm, Monday to Friday.