Monitoring and Continuous Improvement
The Strategic Director for the Social Housing & Community Safety will be responsible for implementing and monitoring this strategy.
The Landlord Services and Community Safety teams will meet on a quarterly basis and will review progress against the strategy and evaluate on an annual basis. There will performance reports monthly that will be monitored at an operational level. These performance reports will be informed by the Council, and other data gathered and analysed by NABSCOP.
Complaints about our management of ASB will be monitored quarterly by the Council's Customer Experience and Data Protection Officer; this will be used to learn any lessons which may improve our management of ASB and to identify any training needs and potential improvements to our ASB policy and procedures. We will also use the feedback gained from the Tenant Satisfaction Measures to inform and improve our performance when managing ASB cases.