Commitment 1: Empowering Engagement
“Residents to feel safe, empowered, and confident to easily report ASB.”
One of our key strategic targets is to empower our residents to engage with us about ASB and their communities. This follows the direction of the upcoming regulatory framework and ASB principles and will ensure residents have a voice to air concerns about what matters most to them.
Where do we want to be
We want residents to have an increased understanding of ASB, have a good awareness of who and how to easily report incidents of ASB and have confidence in our handling and management of ASB.
As these groups become more confident and aware, they are more likely to engage with us on matters of ASB, and more frequently.
How will we get there
- We will develop our website to include an ASB toolkit, share information on ASB policy, service standards and the ASB case review
- We will develop training packages for our tenants and leaseholders to build knowledge and understanding on ASB to facilitate meaningful engagement and build confidence to report ASB
- We will engage with residents in a meaningful and consistent way to re-enforce responsible behaviour and take prompt and effective action where necessary
- We will improve and increase awareness of the various routes to report ASB
- We will do more to understand the barriers of why residents do not feel confident to report ASB, break them down to ensure that all residents can engage with us on the issues that matter to them
- We will develop a strategic communication plan for tenant and leaseholder communications, making sure that our resident base is well informed with timely and relevant information about our ASB performance
- We will increase and publicise our presence within our communities
How will we know when we have got there
We will have successfully increased the number of residents who have meaningfully engaged with us to report ASB. The levels of satisfaction with our management of ASB will improve, and this will be evident via the monthly ASB statistics and the annual Tenant Satisfaction Measures.