Commitment 4: Amplifying Support

“Provide support to victims of ASB to reduce the possibility of the impact it could have to their health and wellbeing; to provide support to perpetrators of ASB with the aim of preventing ASB from reoccurring.”

Putting the victim first and having due regard for the detrimental impact ASB can have on the mental, physical health and wellbeing of residents is a critical component of ASB case management. We also recognise that poor mental and physical health can drive ASB and therefore the health and wellbeing of perpetrators must be supported to reduce the likelihood of further incidents of ASB.

Where do we want to be

We will ensure that every victim of ASB is offered relevant, appropriate and specialist support whilst investigations into their reports of ASB are made. We will also ensure that every perpetrator is being offered the same opportunities as a victim, and where medical information is disclosed, reasonable adjustments will be made.

How will we get there

  • We will focus on the harm and impact that an incident of ASB or crime has upon the victim, by carrying out and developing risk assessments
  • We will carry out thorough equality assessments for perpetrators when determining proportionality and appropriateness in decision making
  • We will develop positive relationships with commissioned services and professional supporting agencies to ensure residents can access services
  • We will review our systems to ensure they can store and report on the vulnerabilities of residents
  • We will ensure all officers are trained to request information about resident’s disabilities and vulnerabilities; be able to identify residents needs and signpost to the appropriate supporting professionals

How will we know when we have got there

We will have offered support to victims and perpetrators throughout the ASB investigation process and be able to evidence all referrals made for specialist support. We will have met our responsibilities under the Equality Act 2010 and made reasonable adjustments where identified.