Commitment 3: Advancing Capabilities
“Enhance and upskill our ASB Officers to manage reports of ASB proactively and effectively.”
We believe that all officers who are involved in investigating and enforcing ASB, as well as prevention and overall management of ASB must be continually upskilled by being given the opportunity to diversify their skills to give them the confidence to flourish in ASB case management.
Where do we want to be
We want to have suitably trained, qualified ASB, Engagement and Community Safety Officers who can confidently and effectively manage ASB cases. They will be able to deliver formal and informal resolutions to reports of ASB, explore prevention and diversionary solutions to work effectively with partner and enforcement agencies to support victims and where appropriate, vulnerable perpetrators.
We want all officers managing ASB to have the necessary skills to be resilient when faced with emotive and sensitive situations.
How will we get there
- We will provide additional training, mentoring or peer coaching
- We will provide debriefing sessions for ASB case management officers
- We will share good practice and up to date case law
- We will undertake quality and assurance exercises
- We will identify service improvements
- We will continuously develop our policies and procedures
How will we know when we have got there
This commitment will be ever evolving due to case law, good practice, government frameworks and the expectations and vulnerabilities of our residents. As such, we will never cease to stop advancing the capabilities of our officers that manage cases of ASB. We will ensure all officers that manage ASB will always be up to date with all ASB guidance and documentation.