Our Commitments
To effectively tackle and deter hate incidents, domestic abuse and other ASB we will:
1. Demonstrate leadership, accountability, and commitment in working with partners to tackle and deter hate crime, domestic abuse and other ASB so that we all fulfil our responsibilities.
2. Ensure staff are well-trained, have the knowledge and confidence to identify and investigate reports of ASB and work collaboratively alongside appropriate agencies who are leading on such cases.
3. Clearly explain to all new tenants at the sign up of their tenancy and post tenancy visits, the terms of their tenancy that relate to ASB, so that expectations and consequences are clear.
4. Take reports seriously.
5. Ensure each report is assessed on its own merit when determining whether it is classed as ASB.
6. Recognise that ASB can have a detrimental impact upon individuals and communities and as such, we are committed to tackling ASB through taking reasonable and proportionate action in dealing with disruptive residents and any other visitors causing ASB within the borough.
7. Investigate reports of ASB, and, where there is clear, evidence, reasonable and proportionate action will be taken. We can only achieve this with the commitment of residents and as such, it is important to receive reports of ASB as part of the case management process.
8. Signpost residents to support services where appropriate.
9. Adopt a victim centered approach and support perpetrators of ASB with the view of resolving ASB reports.
10. Tackle ASB whilst meeting our duties under the Equality Act (2010). Under the Act we are required to have due regard for the need to:
- Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.
- Advance equality of opportunity between people who share a protected characteristic and those who do not.
- Foster good relations between people who share a protected characteristic and those who do not.
11. Make our services accessible to all residents and will take steps to overcome barriers when reporting ASB. For example, this may mean making reasonable adjustments to meet the residents specific need(s).
12. Use good practice and review lessons learned to minimise risk of recurrences, develop policy and procedure and improve residents satisfaction of our ASB service.
13. Where the behaviour is deemed not to be ASB, advice will be given to enable self-resolution and managed outside of the ASB policy. If we continue to receive repeated reports of non-ASB, we will refer the customer back to the original advice given.