Resident responsibility
If you are made to feel uncomfortable or inconvenienced by other people’s behaviour around your home, where it is safe to do so, you should first try to approach the other party involved to explain to them how their actions are affecting you and ask them to change their behaviour. Sometimes, other people may not be aware that their behaviour is causing distress or nuisance and letting them know may resolve the issues.
However, if you feel threatened, intimidated, or witness a crime, you should always contact the Police first. You can contact the police by calling 999 to report emergencies or by calling 101 for non-emergencies.
It is crucial that residents work with us to resolve their complaints. We expect residents to:
- Respond to our calls and letters
- Keep accurate incident report throughout the duration of the case management
- Provide us with clear and timely reports. We cannot act on reports of historic incidents.
- Be available to meet with us. We have a flexible approach to arranging meetings.
- Be prepared to attend Court if necessary. Greater weight is given by the court to evidence if the customer attends in person rather than an Officer giving hearsay evidence.
Working together is a two-way process. Residents must recognise that they have a role to play and can take steps to resolve a problem.
In some instances, we can offer and use a mediation service as a means to working with customers to help them resolve neighbour disputes.